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      Merchant support

      How can we help?

      Can We Access Sandbox Or Production Credentials For Testing?

      Explanation:

      To test your Clearpay/Shopify integration before deploying to your live site, you can use Shopify's Test Mode.

      Shopify’s Test Mode allows you to:

      • Connect a sandbox Clearpay merchant account

      • Mock all supported transactions including orders, authorizations, captures, voids and refunds

      ⚠️ Do not enable test mode on your live site. Once the payment method is activated in the store settings, it is live for customers to use. Only use a staging or development Shopify store for testing.

      Action:

      Before attempting to set up Test Mode, you will need to request Clearpay sandbox credentials. 

      Once you have received Clearpay test credentials, please follow the below:

      • Follow the step by step instructions on our Shopify Test Mode guide to successfully set up Clearpay Test Mode in Shopify and begin testing the Clearpay integration.

      Important Notes:

      How can you check if Sandbox is successfully enabled?

      1. To check if Sandbox has been configured correctly, go to your test site and conduct a test transaction.

      2. Once it has been redirected to the Clearpay Login page, check the URL and it should be a sandbox URL. You will see the following URL. Please see the below examples:

        1. For the US: https://portal.sandbox.clearpay.com/v2/checkout/en-US/password

        2. For AU: https://portal.sandbox.clearpay.com/v2/checkout/en-AU/password

        3. For the UK: https://portal.sandbox.clearpay.co.uk/v2/checkout/en-GB/password

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      Clearpay lends you a fixed amount of credit so you can pay for your purchase over 4 instalments, due every 2 weeks. Ensure you can make repayments on time. You must be 18+ and a permanent UK resident (excl Channel Islands). Clearpay charges a £6 late fee for each late instalment and a further £6 if it’s still unpaid 7 days later. Late fees are capped at £6 for orders under £24 and the lower of £24 or 25% of the order value for orders over £24. Missed payments may affect your ability to use Clearpay in the future and your details may be passed onto a debt collection agency working on Clearpay's behalf. Clearpay is credit that is not regulated by the Financial Conduct Authority. T&Cs and other eligibility criteria apply at https://www.clearpay.co.uk/en-GB/terms-of-service .


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