Providing a secure platform for our customers, merchants and partners is our obsession. Our Security team works around the clock to ensure that you can shop with confidence.

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For consumers

We take your security seriously. If something doesn’t look right with your Clearpay account, please visit our Help Centre for info on how to report suspicious transactions, as well as other helpful tips. 

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Security Compliance

Compliance is important! We really care about protecting cardholder data.


PCI-DSS Compliance

We are a PCI-DSS Level 1 certified Service Provider organisation.

PCI-DSS is a comprehensive set of requirements created by the Payment Card Industry Security Standards Council to ensure cardholder data security.


By receiving data directly from our customers, we acknowledge that this means the organisation has responsibilities for ensuring the secure handling of customer cardholder data for the Clearpay services.


Clearpay Limited does not receive cardholder data from our merchants. Merchants may have PCI-DSS responsibilities that are independent of the Clearpay Merchant Agreement process. It is the Merchant’s sole responsibility to remain informed of their PCI-DSS obligations and compliance status. Clearpay's Attestation of Compliance (AOC) is available to merchants and partners on request and under a NDA. Clearpay’s Privacy Policy is available here.

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ISO/IEC 27001 compliance

Clearpay Limited is an ISO/IEC 27001 certified organisation.

ISO/IEC 27001 is an international standard that requires organisations to establish, implement, maintain and continually improve an information security management system.

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Identified a security vulnerability?

Let us know!

Clearpay encourages security researchers to responsibly identify and disclose vulnerabilities in line with our responsible disclosure policy, available here. If you feel the need, please use our PGP public key to encrypt your communications with us


You can contact our team at [email protected]