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      Merchant support

      How can we help?

      I am a merchant wondering why an order may fail?

      The most common reasons for an order failing to be approved by Clearpay is due to following:

      • the customer not having sufficient funds on their card

      • the customer not entering their card details correctly

        • If the customer is still experiencing issues - they can contact the Clearpay customer service team in their app by tapping My Clearpay then tapping on Help


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      Clearpay lends you a fixed amount of credit so you can pay for your purchase over 4 instalments, due every 2 weeks. Ensure you can make repayments on time. You must be 18+ and a permanent UK resident (excl Channel Islands). Clearpay charges a £6 late fee for each late instalment and a further £6 if it’s still unpaid 7 days later. Late fees are capped at £6 for orders under £24 and the lower of £24 or 25% of the order value for orders over £24. Missed payments may affect your ability to use Clearpay in the future and your details may be passed onto a debt collection agency working on Clearpay's behalf. Clearpay is credit that is not regulated by the Financial Conduct Authority. T&Cs and other eligibility criteria apply at https://www.clearpay.co.uk/en-GB/terms-of-service .


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