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      Merchant support

      How can we help?

      How do customers use Clearpay in stores?

      1. Download the free Clearpay app from the Apple App Store or Google Play Store.

      2. Log in or create a Clearpay account. 

      3. Tap the Card tab in the app and follow the guided steps for the one-time set up process to add the Clearpay Card to their digital wallet.

      4. At check out, launch the Clearpay app and tap into the Card tab to see their estimated pre-approved spend. Click the ”Authorise and pay in-store”  button to activate the Clearpay Card. Click the “Pay in-store with Apple Pay or Google Pay’’ button to launch the Clearpay Card in their digital wallet.

      5. Tap their phone to the card reader and they’ll receive a confirmation of their purchase in the app.

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      Clearpay lends you a fixed amount of credit so you can pay for your purchase over 4 instalments, due every 2 weeks. Ensure you can make repayments on time. You must be 18+ and a permanent UK resident (excl Channel Islands). Clearpay charges a £6 late fee for each late instalment and a further £6 if it’s still unpaid 7 days later. Late fees are capped at £6 for orders under £24 and the lower of £24 or 25% of the order value for orders over £24. Missed payments may affect your ability to use Clearpay in the future and your details may be passed onto a debt collection agency working on Clearpay's behalf. Clearpay is credit that is not regulated by the Financial Conduct Authority. T&Cs and other eligibility criteria apply at https://www.clearpay.co.uk/en-GB/terms-of-service .


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