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      Merchant support

      How can we help?

      Where do we send customers having trouble making a purchase with Clearpay?

      If customers are having issues using Clearpay in your store, you should instruct them to reach out to Clearpay Customer Service:

      General Troubleshooting Tips:

      • Ensure they are connected to WiFI or using data so the Clearpay Card can be activated in the app.

      • Make sure that the payment method saved in their Clearpay app is current and correct.

      • Did the customer access the Clearpay Card through the Clearpay app? It is essential that the customer click the “Authorise and pay in-store” and “Pay in-store with Apple Pay or Google Pay” buttons to authorise the Clearpay Card. If the customer opens the Card directly from their digital wallet, the Card will not activate, and the purchase will not be successful.

      • Does your store have a minimum or maximum purchase amount for Clearpay? Make sure those requirements have been met.

      Click here to access more knowledge base articles for how to transact with a Clearpay Card.

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      Clearpay lends you a fixed amount of credit so you can pay for your purchase over 4 instalments, due every 2 weeks. Ensure you can make repayments on time. You must be 18+ and a permanent UK resident (excl Channel Islands). Clearpay charges a £6 late fee for each late instalment and a further £6 if it’s still unpaid 7 days later. Late fees are capped at £6 for orders under £24 and the lower of £24 or 25% of the order value for orders over £24. Missed payments may affect your ability to use Clearpay in the future and your details may be passed onto a debt collection agency working on Clearpay's behalf. Clearpay is credit that is not regulated by the Financial Conduct Authority. T&Cs and other eligibility criteria apply at https://www.clearpay.co.uk/en-GB/terms-of-service .


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