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      Merchant support

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      FAQ on Magento
      Do we need to update our extension?
      Can the technical team check our configuration?
      Why is Clearpay not working for placing orders?
      How can I integrate additional online features on my Magento platform?
      Why isn't the Clearpay messaging displayed on the PDP, cart, or mini-cart?
      Does the plugin support custom-built themes checkout such as Hyvä Checkout?
      Which plugin version supports Advance front-end settings to support custom-built themes, such as Hyvä?
      How can I update the order min and max limit?
      How do I know if I am using the latest Clearpay x Magento extension?
      Why Is Clearpay Not Functioning On My Site?
      Where can I get support for Magento 1?
      How Can I Obtain The Secret Key For Web Integration?

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      Clearpay lends you a fixed amount of credit so you can pay for your purchase over 4 instalments, due every 2 weeks. Ensure you can make repayments on time. You must be 18+ and a permanent UK resident (excl Channel Islands). Clearpay charges a £6 late fee for each late instalment and a further £6 if it’s still unpaid 7 days later. Late fees are capped at £6 for orders under £24 and the lower of £24 or 25% of the order value for orders over £24. Missed payments may affect your ability to use Clearpay in the future and your details may be passed onto a debt collection agency working on Clearpay's behalf. Clearpay is credit that is not regulated by the Financial Conduct Authority. T&Cs and other eligibility criteria apply at https://www.clearpay.co.uk/en-GB/terms-of-service .


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