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      Merchant support

      How can we help?

      How can I speak to someone about technical support?

      If you need technical support, you can reach out to our friendly Merchant Administration team.

      We are available online Monday to Friday between 09:00-17:00 AEDT, as well as via email and phone and we’ll will get back to you as soon as we can. 

      Our Merchant Administration team is dedicated to providing assistance to new and existing Clearpay merchants, which includes support with:

      • Signing up to Clearpay as a merchant

      • Navigating your merchant account

      • Answering questions about settlements

      Contact us
      Send a messageGet in touch with our team via email

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      Clearpay lends you a fixed amount of credit so you can pay for your purchase over 4 instalments, due every 2 weeks. Ensure you can make repayments on time. You must be 18+ and a permanent UK resident (excl Channel Islands). Clearpay charges a £6 late fee for each late instalment and a further £6 if it’s still unpaid 7 days later. Late fees are capped at £6 for orders under £24 and the lower of £24 or 25% of the order value for orders over £24. Missed payments may affect your ability to use Clearpay in the future and your details may be passed onto a debt collection agency working on Clearpay's behalf. Clearpay is credit that is not regulated by the Financial Conduct Authority. T&Cs and other eligibility criteria apply at https://www.clearpay.co.uk/en-GB/terms-of-service .


      101 New Cavendish Street, London, W1W 6XH