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      Contact Clearpay Support

      Clearpay offers several ways to get support for your enquiries or complaints. 

      Note: For your security, Clearpay representatives will never ask you for your password, PIN, full card number, or sign-in code.

      • We will never ask you to do a “test” transaction over the phone, social media, or by any other means.

      • The best way to contact Clearpay Support is directly through your app.

      Explore our Help Centre

      Most questions can be answered quickly by browsing our Help Articles, so we recommend starting there for the fastest solution.

      Start a Chat with us via the Clearpay App

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      Call Clearpay Support

      You can call our dedicated support team on +442045720628 between:

      • Monday - Friday from 8am - 7:30pm

      • Saturday - Sunday from 9am - 5:30pm

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      Call us at +44 20 4572 0628Mon–Fri 8AM–7:30PM, Sat–Sun 9AM–5:30PM

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      Clearpay credit subject to status. Ensure you can make repayments on time. You must be 18+ and a permanent UK resident (excl Channel Islands). Clearpay charges a £6 late fee for each late instalment and a further £6 if it’s still unpaid 7 days later. Late fees are capped at £6 for orders under £24 and the lower of £24 or 25% of the order value for orders over £24. Missed payments may affect your future access to credit and your details may be passed onto a debt collection agency working on Clearpay's behalf. T&Cs apply Clearpay.co.uk/terms


      Deemed authorised and regulated by the Financial Conduct Authority for the purposes of the Temporary Permission regime for Regulated Deferred Payment Credit. Details of the Temporary Permission regime, which allows firms to carry on deferred payment credit activities while seeking full authorisation, are available on the Financial Conduct Authority’s website.


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