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      Merchant support

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      What is multi-currency support and how does this affect me?
      Will merchants and customers see the same currency?
      Cross Border Trade - Why is the currency conversion rate on Google different to what is displayed for a purchase on Clearpay?
      Cross Border Trade - How is the exchange rate determined?
      I am a merchant how do I modify an existing order?
      I am a merchant how do I cancel an existing order?
      I am a merchant wondering why an order may fail?
      Does Clearpay ever place an authorisation hold on the customer’s card? If so, how long does it take for the authorisation hold to reverse if the order is not completed or the card is not used in full?
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      Clearpay lends you a fixed amount of credit so you can pay for your purchase over 4 instalments, due every 2 weeks. Ensure you can make repayments on time. You must be 18+ and a permanent UK resident (excl Channel Islands). Clearpay charges a £6 late fee for each late instalment and a further £6 if it’s still unpaid 7 days later. Late fees are capped at £6 for orders under £24 and the lower of £24 or 25% of the order value for orders over £24. Missed payments may affect your ability to use Clearpay in the future and your details may be passed onto a debt collection agency working on Clearpay's behalf. Clearpay is credit that is not regulated by the Financial Conduct Authority. T&Cs and other eligibility criteria apply at https://www.clearpay.co.uk/en-GB/terms-of-service .


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