A card can only be removed if there aren't any active orders associated with it. If you have an order linked to the card, you will need to change the card that is linked to the order.
To change a card that is linked to an active order, follow the steps outlined in this article.
To remove a card from your account, follow these instructions below!
Via the app:
After logging in to the app, select the icon on the far right at the bottom of the screen to open My Clearpay.
Scroll down and select Payment settings under the Account settings heading.
Select the card that you want to remove and select Remove this payment method.
Are you sure you want to remove the card? If so, select Remove. All done!
Via the Clearpay website:
After logging in to your account via the Clearpay website, select Account in the upper left of your screen, or select the 3 lines in the upper left then Account if on a mobile device.
Select Payment methods.
Select the three dots next to the card and select Remove.
Are you sure you want to remove the card? If so, select Remove. All done!
Please note: If a payment for an order fails, we will try any other cards on your account. If you do not want a specific card to be charged at all we recommend removing it as soon as possible.