Help

How can we help?

How do I change my preferred card?

When an order is approved, all payments will be debited from the card that was selected at the time of the order being placed. To change this payment method, follow these steps:

Via the app:

  1. After logging in to the app, select the icon on the far right at the bottom of the screen to open My Clearpay.

  2. Select the icon in the top right to open account settings.

  3. Scroll down and select Payment settings.

  4. Your current preferred card will be labelled as so. Select the new preferred payment method, then select Set as preferred. You can also add your new card on this screen.

  5. Confirm that you wish to update the preferred payment method. All done! 

Via the Clearpay website:

  1. After logging in to your account via the Clearpay website, click Account in the upper left of your screen (or click the 3 lines in the upper left, then Account if on a mobile device).

  2. Click the Payment methods tab.

  3. Your current preferred card will be labelled as so. Click the button with the three little dots next to the new preferred payment method. Select Set as preferred.

  4. Confirm that you wish to update the preferred payment method. All done!