To change your phone number, follow these steps below:
Via the App:
Log in to your account.
Select the icon on the far right at the bottom of the screen to open My Clearpay.
Scroll down and select Profile details under the Account settings heading.
Select the mobile phone field and enter your new number.
Enter the verification codes that are sent to your new email address or phone number. All done!
Via the Clearpay website:
Log in to your account.
Select the Account tab in the top right hand side of the page.
Under the profile tab, select Edit next to your old phone number.
Enter the verification codes that are sent to your new email address or phone number. All done!
If you can’t log in to your account because you have an old phone number on your profile, have a look at this article.
It says my phone number is already in use?
Mobile phone numbers do get reused. If you recently got this number, it is possible that the person that had it before you used Clearpay too!
Please get in touch with us and include an attachment that proves you own the number (such as a phone bill or mobile phone contract) so that we can sort this out.