You can change the due date of a payment yourself via the Clearpay app or website! 

Via the Clearpay app: 

1. Log in to your Clearpay app
2. Tap the icon on the bottom right to locate the ‘My Clearpay’ tab
3. Tap ‘Orders', then ‘Upcoming Payments’
4. Select the payment that you wish to change
5. Tap the 3 dots  in the top right of your screen
6. Select ‘Change next payment date’
7. Select your preferred date (within the next 7 days) and confirm 

Via the Clearpay website: 

1. Log in to your account via the Clearpay website
2. Click the ‘Upcoming Payments’ tab
3. Select the payment that you wish to change 
4. Click ‘Change next payment date’
5. Select your preferred date (within the next 7 days) and confirm

Important to note: 
Some payments cannot be changed. If the option is not available, you will see a message on screen that says  "Uh oh! This payment date can’t be changed."

Reasons why:

• You can only move one payment per order, if you need more help, please contact us via the Clearpay app

• Moving your next payment date will not impact the dates of any other future payments.

• You will not be able to reschedule the first or last payments via the self-service feature - if you require help with this, please contact us via the Clearpay app

• If a payment is already overdue or due within the next 24 hours, we cannot move the payment (neither our team or by using the self-service feature)

• If you’re a new customer (less than 42 days since your first purchase), will not be able to use this feature

• If you have entered a hardship solution with us, you will not have access to this feature

• Customers are limited on how many payment moves they can complete via the Clearpay app or website per calendar year