If you have a payment due, Clearpay can charge another card saved to your account. If the lost, stolen, or cancelled card is your only saved card, add another card before the payment is due.
Add or select another card
Log in to your Clearpay account in the app or online.
Go to Billing.
Select Add payment method.
Add your card details.
Select Preferred card to use the card for future payments.
To use the card for one payment, select Pay now and turn off Store for future payments.
When you find your card or receive a replacement, follow the same steps to update your preferred card.
If you don’t have another way to pay
Report the card as lost, stolen, or cancelled in the Clearpay app or online.
If you report every card on your account
We’ll remove the cards from your account.
We’ll move active payments by two weeks while you wait for a new card.
You won’t be able to make purchases until you add a new card.
If you report one card and have another card available
We’ll remove the reported card from your account.
We’ll move active payments to another card on your account. Check your updated payment schedule to confirm which card will be charged.
When you receive your new card, update your payment method in the app or online. Read How can I add or remove a card on my account? for instructions.
Note: You can request card cancellation once per year.